How Can I Contact You About An Order:

  • For any questions or concerns, please email us at hello@mamaandlulu.com 
  • Please allow 24-48 business hours for a response


What is your Turn Around Time (TAT):

  • We have a turnaround time of 2 to 4 weeks for all regular orders, unless stated otherwise. Please be sure to carefully read the detailed description of each listing to get a more accurate TAT for the item(s) you have purchased.
  • Personalized Items have an estimated Turn Around Time of 4-6 weeks.
  • Turn Around Time Estimates are for business days only and do not include weekends (Saturday-Sunday) and Holidays.
  • Holiday Items are guaranteed to ship in time for the holiday based on USPS deadlines.
  • We are generally on the shorter end of those turn around times and we work extra hard to get your orders out to you ASAP.

 

Can I Make Changes To My Order?

  • Due to the high volume of orders, we cannot make any changes to any orders once they have been placed. Please ensure ALL sizing/color options are chosen very carefully BEFORE placing your order.
  • Due to the buying and selling guidelines set by Paypal, we CANNOT make any address changes after checkout. This will protect both our company and yourself in the rare event that a package is lost in transit.


Do you offer any discounts and can I combine my orders?

  • Only one (1) discount code is applicable per order. If you'd like to take advantage of two (2) different promos, you will need to place two different orders and pay applicable shipping twice. In an effort to stay organized, we will not combine orders and/or refund shipping charges.

 

Gift Cards / Store Credit:

  • Gift Cards may be used in combination with a promo code. Store Credits are essentially the same as a promo code, so as stated above, they can not be used in combination with any other promotional discount code or be combined with any other orders.

 

If you have any questions, please email us!

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